"Physiotherapist has done absolute wonders with my neck pain"

About: Norfolk Community Health and Care NHS Trust / Community physiotherapy

(as the patient),

To whom is may concern.

I have been having treatment on my neck with physiotherapist Jill Constable at the Norfolk Community Health and Care Trust in Thetford, Norfolk, and I find her a very understanding and caring person.

She has done absolute wonders with my neck pain, it has made me feel a new person. One forgets what it’s like to have no pain.

Thank you Jill.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Project Support Officer, Norfolk Community Health and Care NHS Trust

Thank you very much for your kind feedback. We are very pleased to hear of your positive experience of care with us and of the caring and understanding you received. We are delighted to hear that you are now relieved of neck pain and feel like a new person. We will ensure your comments are passed on to the Physiotherapy team concerned. Thank you also for taking the time to tell us of your experience.

Response from Zita Hipperson, Patient Experience Project Support Officer, Norfolk Community Health and Care NHS Trust

Good Morning and may I also take this oppourtunity to thank you for your comments regarding your experience at Thetford Physio. I am part of the Patient Experience Team and we are looking to run a Out-Patient Physiotherapy and Ocupational Therapy Focus Group. The Focus Group will take place at Norfolk Community Hospital, Bowthorpe Road, Norwich, NR2 3TU in the Puffin Room on Thursday 5th February 2015 starting at 10.30am until 12.30. We will provide refreshments, car parking and reimburse your travel expenses.

As a recent patient of one of these services and someone who has taken the time to comment on these we greatly value your opinions and ideas, which can help to shape our service improvement.

If you would like to take part please could you respond to this message, if you are unable to attend but have any suggestions/comments regarding the service we would like to hear from you and would like to thank you for taking the time to read this.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story