"Jaundice in a baby"

About: Tameside General Hospital / Paediatrics

(as a staff member),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

Their premature baby aged one week was admitted to Ward 27 with neonatal jaundice, in a side ward. No staff came to see mother or baby for over 24 hours. No treatment offered and they were left on their own in the room. Eventually light therapy administered to the baby. The night staff were very kind, but day staff didn't seem to know why they were there. The young mother and her family were extremely anxious throughout their stay.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Please can I apologize that you feel your care was of a poor standard. If you would like to make contact with either the maternity unit or e-mail supervisorsofmidwives@tgh.nhs.uk. We will be happy to discuss your care further.

Anne Haggerty

Matron Women’s Services

Kind regards

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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