"Not a very good experience"

About: Telford referral and quality service (TRAQS)

(as a service user),

Not a very good experience. From receiving letter dated in July stating appointment would be 6 weeks.

Started phoning from August. Nothing explained then finally TRAQS sent a letter to doctor but it was lost.

It still took until December to confirm an appointment. Not good!

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for writing.

As all feedback is anonymous I am unable to look into the circumstances relating to your referral. If you would care to contact me on 01952 580441, I will investigate your case to determine whether there was any undue delay in actioning your referral or no appointments at your preferred hospital were available at the time.

I look forward to hearing from you in the near future.

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