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Not a very good experience

Posted By Sailor663

"Not a very good experience"

About: Telford referral and quality service (TRAQS)

(as a service user),

Not a very good experience. From receiving letter dated in July stating appointment would be 6 weeks.

Started phoning from August. Nothing explained then finally TRAQS sent a letter to doctor but it was lost.

It still took until December to confirm an appointment. Not good!

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 20/03/2014 at 17:01
Published on Care Opinion on 21/03/2014 at 10:03

Thank you for writing.

As all feedback is anonymous I am unable to look into the circumstances relating to your referral. If you would care to contact me on 01952 580441, I will investigate your case to determine whether there was any undue delay in actioning your referral or no appointments at your preferred hospital were available at the time.

I look forward to hearing from you in the near future.

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