"Day treatment"

About: Addenbrooke's Hospital

A while back I was to have surgery and people were being made to walk in a surgical gown and no underwear through public areas to the operating theatre - I did not wish to do this as would find it embarrassing and would not maintain my dignity. My friend saw a woman in the public areas in a wheelchair in a theatre gown but showing her knickers - poor woman to have been left in this state. My surgery was cancelled (anaesthetist called away) but I before the rescheduled operation I was told that it is necessary for pre-op assessment to take place before an operation with a general anaesthetic can go ahead - I had none and am in poor health having asthma and kidney failure. I had to carry out my peritoneal dialysis and only had a consulting room to do this where no surface which could be made sterile (this is necessary). I was told to hang my dialysis bag on the door and was then hurt when someone came through the door. It was a shambles. Now they refuse to give me the name of my surgeon saying they don't know who will do it - it is 10 days away. The surgeon I saw last time I was told did not manage to complete the 2 operations similar to mine he had that day so I am concerned. They are also failing to give me performance data on this surgeon despite my repeatedly asking. I have been in touch with PALS but they appear to be ignoring me now. It's scary what can happen at Addenbrooke's.

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Response from Carole Moderate, Interim PALS and Complaints Manager, Cambridge University Hospitals NHS Foundation Trust

Thank you for your feedback. I have passed your comments regarding patient’s privacy and dignity to the senior clinical nurse for J3. In relation to your comments regarding a suitable place to undertake your peritoneal dialysis; we have spoken to the senior clinical nurse for J3 who has apologised and has confirmed that she has spoken to her staff about your experience. I understand that the SCN did ensure that arrangements were made for a suitable area and any necessary equipment to be available for you for your next visit.

In relation to your request for performance data for your surgeon, I am advised that you have been provided with the Freedom of Information email to enable us to deal with your request appropriately; I have also added it to my response foi.contact@addenbrookes.nhs.uk

I have spoken to the PALS Advisor and I understand that they have been corresponding with you via email prior to and since your posting.

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