"A trip to the paediatric clinic"

About: Queen's Hospital, Burton Upon Trent

My daughter & I had reason to visit the paediatric outpatients clinic last week. The doctor we saw couldn't have been nicer and more attentive but the ward sister was very abrupt and had little or no interest in making my daughter feel at ease. She was rude & dismissive when she expressed fears about the tests she was about to undergo. It was very upsetting for her.

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Responses

Response from Queen's Hospital, Burton Upon Trent

Thank you for your comments. We take all comments very seriously. We want to deliver a good patient experience for all our patients and are sorry that you did not receive this for your daughter. In order that we can improve our services I would like to offer you to come and talk with myself, Vicki Baldwin to discuss further and explain. Please telephone my direct line 01283 511511 extension 4671 or by email Vicki.baldwin@burtonft.nhs.uk Or alternatively contact our Patient Advice and Liaison Service (PALS) by telephoning 01283 593110 or email pals@burtonft.nhs.uk

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