"Bad experience"

About: Sittingbourne Memorial Hospital

I attended the minor injuries unit, following a car accident whilst pregnant. Being my first pregnancy, I was very anxious to have the baby checked as any expectant mother would. After having my details taken, I had to wait over an hour which was an incredibly anxious time. I was very tearful but within this time, wasn't offered any simple checks. I sat for over an hour, trying to feel my baby move and becoming very worried. I was still suffering shock from the accident itself. When I was finally seen, I was told that minor injuries couldn't do anything for me and that I needed to go to a maternity unit. There were midwives at the memorial who could easily have looked for the babies heartbeat to put my mind at rest. Instead I had to leave and travel to another hospital. Even if the best place to visit was a maternity unit, I could have been told this as soon as I arrived to prevent the delay and all of the worry. Luckily the baby is fine but it was a horrible experience.

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Response from Sittingbourne Memorial Hospital

Hello, Please accept our sincere apologies for the experience you had recently at our Minor Injury Unit. Your comments will be shared with the team there. If you wish to please don't hesitate to contact our Customer Care Team (details below) with more information so that the service can fully investigate what happened. We are very pleased that you and your baby were fine following your car accident and apologies again that your experience of our service was not a satisfactory one. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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