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1st March - Saturday Afternoon A&E staff second to...

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"1st March - Saturday Afternoon A&E staff second to..."

About: University Hospital (Coventry)

I came in with my sister with severe headaches. I was seen within 10 minutes by the Triage nurse then within 30 minutes I was taken through for assessment by a very welcoming and friendly SHO. The SHO was very thorough and courteous throughout his assessment and explained everything to me. The Staff Nurse introduced herself to us and made sure I was looked after fantastcially. Offering cups of tea and sandwiches and kept me informed of decisions. They are brilliant examples of what NHS staff should all be. IT doesn't cost anything extra! The whole experience from friendly receptionists to being discharged was quick and very pleasant. Thank you for making what is fairly stressful as stressfree as possible.

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Responses

Response from University Hospital (Coventry) 9 years ago
University Hospital (Coventry)

Submitted on 09/02/2015 at 13:29
Published on nhs.uk on 10/02/2015 at 00:00

Thank you for providing feedback on your experience at University Hospital, Coventry. I am delighted to hear that you had a positive experience and that you are happy with the care you received. It is fantastic to read that all of our staff made your experience less stressful and that you felt they were “brilliant examples of what NHS staff should be”. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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