"Beyond the call of duty!"

About: Oxford Health NHS Foundation Trust

My elderly aunt was admitted in February for rehabilitation to the Wenrisc ward from the John Radcliffe. I have been impressed by the way in which the team there have kept me informed about her progress - I live in the north of England, travel a great deal for work and I am her only relative. In particular the Occupational Therapist looking after her has 'gone the extra mile' to carry out a home assessment and discuss care options with me. She has arranged my aunt's carers and support at short notice and given priority to her needs. In her absence on leave her colleagues were equally kind and helpful. The building isn't the best, but the professional staff are attentive to the needs of the individual patient and their family and friends. When I visited the ward I was able to speak to her nurses about her progress. Everyone was friendly, courteous and helpful. I am most grateful - thank you.

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Response from Sarah Ayyub, Communications & Involvement Administrator, Oxford Health NHS Foundation Trust

Thank you for your positive feedback about Wenrisc Ward. We were particularly glad to hear that you found the staff were friendly, helpful and kept you informed of your Aunt's progress. This feedback has been passed on to the team. Many thanks for taking the time to post this comment.

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