This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Calling tthe hospital

Story from nhs.uk

"Calling tthe hospital"

About: Worthing Hospital

I have been on hold for the operatpr for over 6 minutes. This is very distressing and is costing me money. The first contact with an organisation is so important, answering the phone promptly is a fundamental part of a good service.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Worthing Hospital 10 years ago
Worthing Hospital

Submitted on 11/04/2014 at 18:44
Published on nhs.uk on 12/04/2014 at 04:00

Thank you for taking the time to leave your feedback. We are very sorry to hear of the long wait that you experienced when tying to call our hospital. We agree with your comment that the first contact with any organisation is so important. We have passed your feedback to the manager of this department who will be very sorry to hear about your frustrating experience. We aim to deliver a high quality service to all our patients and visitors and this includes the front door welcome. It is therefore disappointing to hear when we fail to meet our expected standards. Please accept our sincere apologies, we would like to assure you that we will work hard to improve the standard of service that we deliver in the future.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k