"treatment for detached retina"

About: Leicester Royal Infirmary

I was sent by optician to the eye casualty for a suspected detached retina. After waiting a while to be seen the treatment then was absolutely superb, I was diagnosed at approximately 11.45 and had the operation by 4pm the same day. It was completely successful and because of the insertion of a corrective lens I have almost perfect sight. However, the waiting times for the follow up appointments have been dreadful. My last appointment was for 9.45 a.m and I was seen at 1.15 p.m. I believe the consultant had been delayed. If that had been explained we would have been less distraught and could at least have got a drink. I believe the NHS in emergencies cannot be bettered. It has some of the best consultants in the world. We do not want to lose them through overwork and poor conditions.

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Responses

Response from Leicester Royal Infirmary

Hi Helen Thank your taking the time to provide your feedback. We are very pleased that you found your care to be superb. This will be shared with the team who will be delighted. Thank you too for your comments about appointments. This is something we are actively working to improve and your feedback will help us to do that. If you would like to follow-up any of your comments ā€“ good or bad ā€“ please feel free to contact me by email, martin.watts@uhl-tr.nhs.uk, and Iā€™d be happy to look into them further. Martin Watts, Service Manager for Ophthalmology

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