"son with bad stomach pain and diarrhea"

About: North Tyneside General Hospital

Went to a and e on sat night with my sonbat rake lane hospital and was seen quick and passed on to a doctor as my son was getting stomach pains bad was discharged and the next day was worse rang the ward and spoke to rake labe and was told he has to wait two weeks for an appointment to come i think this is a joke having tonwait this long to get this sorted out

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Response from North Tyneside General Hospital

Dear Sir/Madam Whilst I am pleased you and your son were seen quickly in A&E, I was sorry hear about your experience when contacting the ward at North Tyneside Hospital in relation to your son's care. I understand how difficult this must have been for you when your son is still experiencing a great deal of stomach pain. We would never want any patient, especially a child, to be left in a situation in which they were experiencing high levels of pain without help. Unfortunately, the anonymous nature of your feedback prevents me from offering you any practical support in the way I would like to. To help me understand a little more it would be really useful to know what ward you contacted and what advice you were given at the time ? I'd be grateful if you'd get in touch at Joanne.mackintosh@northumbria-healthcare.nhs.uk to share some more details ? Best Wishes and thanks for bringing this to our attention, Jo

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