"Communication problems!"

After my Colpolscopy appointment I was really happy with the service provided- the lady took the time to discuss things through with me, and reassure me. She told me to expect a letter within two weeks and then we will go from there. As I have had problems in the past, awaiting results is always nerve-wracking so after 2 weeks I rang the Gynaecology department to find out. The lady who spoke to me was very abrupt and rude and said it takes 4-5 weeks. After explaining what I was told, she rudely said that 'they shoudn't say that' (obviously referring to their colleges) and that only urgent cases take 2 weeks. The lady on the phone did not apologise for the communication problem; she was rude as if this was my fault. Nor did she even try and see if my results were available as she did not take any details. This communication problem needs to be addressed, as does the way receptionists go about explaining things without being abrupt.