"Excellent treatment in Clinical Decision Unit"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / Trauma and orthopaedics

(as the patient),

I’d just had a hip resurfacing somewhere else which had become infected and when another four days in hospital for IV antibiotics had passed and I was back at home on sticks, I managed to fall down the stairs. Lots of pain and can’t walk. Ambulance (excellent) to ESH A&E. All very professional, X-ray and transferred to the CDU.

Next morning the A&E consultant did his rounds. He was excellent. Approachable, listening, responsive, reassuring; for the first time in several weeks I felt that someone was in charge, knew what was going on and could be relied upon. I cannot praise him enough.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Copthorne Patient

Many thanks for taking the time to pass on your comments about East Surrey Hospital and in particular our A&E consultant. I will pass your comments to Dr Julian Webb who is the clinical lead for A&E who I'n sure will be delighted to read such a positive story.

Kind regards


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