"The nurse put me at ease"

About: The Princess Royal Hospital / Gynaecology

(as the patient),

I was referred by my GP for an eye consultation and was quickly contacted by TRAQS to arrange a suitable appointment time and hospital. I chose to be seen at PRH, Telford, as it is nearer to home than travelling to Stafford to be seen earlier.

My appointment was in the gynaecology clinic at PRH in January. I was seen very quickly and treated well by the clinic nurse and Mr Foon. The nurse put me at ease and made an unpleasant examination nothing to worry or be embarrassed about.

I would like to thank her for her kindness. I was then referred on to have urodynamic studies in the x-ray department at PRH.

I attended for this test in mid-January. I was seen promptly and cared for by a caring group of people in the department. They explained the whole procedure throughout the test and I was treated at all times with dignity and respect.

I again thank them for their kindness.

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Response from The Princess Royal Hospital

Dear Seeded241 That really does sound like wonderful care and I am so glad that you have shared this with me so that I, in turn, can make sure it is shared with the teams. It is great to hear that you found them to be caring, they explained the procedure, and treated you with dignity and respect. I hope your kind words will be reassuring to anyone else who may be facing a similar examination. Thank you Adrian Osborne Communications Director The Shrewsbury and Telford Hospital NHS Trust

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