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A visit to the doctors

Posted By MPkent

"A visit to the doctors"

About: Kent & Canterbury Hospital / Accident and emergency Kent & Canterbury Hospital / Neurology

(as the patient),

After my accident, I waited in the wait area for several hours. The nurses were polite but when I finally saw a doctor they didn't even talk to me, they just spoke to the nurses.

I tried to ask a question but I was ignored.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 03/03/2014 at 22:38
Published on Care Opinion on 04/03/2014 at 10:50

Thank you for providing feedback, I am sorry that you had a mixed experience following your accident. I will ensure that staff are aware of your experience and the impact this has had on you. Please accept my apology, I do hope you are making a full recovery from your accident.

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