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Care Opinion

Telephone Service

Story from nhs.uk

"Telephone Service"

About: Gloucestershire Royal Hospital

I have been trying to get in touch with the cardiology department for 30 minutes, all I get is a recorded message to say we are unable to take your call and giving the opening times . It does not matter how I try either direct or through the operator who says would you like to hold on, the phone rings then reverts to the same stupid message and then cuts you off. The telephone service is disgusting

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Responses

Response from Gloucestershire Royal Hospital 10 years ago
Gloucestershire Royal Hospital

Submitted on 18/03/2014 at 15:31
Published on nhs.uk on 19/03/2014 at 03:00

Hello there, Sorry to hear you have experienced some difficulties with our phone system and in getting in touch with the cardiology team. We'd like to look into this in more detail to see if we can improve this but in order to do this we'd need to take a few more details. Would you be happy to get in touch with our PALS team so they can do this? You can call them on 0800 019 3282 or email pals.gloucestershirehospitals@glos.nhs.uk Thank you for raising this issue with us. Kind regards The team at Gloucestershire Hospitals NHS Foundation Trust

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