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Care Opinion

Visiting hours

Story from nhs.uk

"Visiting hours"

About: Hull Royal Infirmary

(as a relative),

What could be improved

Visiting hours

Anything else?

My daughter in law has been a patient since Saturday 25th October. Her treatment has been appaling. She was left until her appendix burst before an operation was carried out. There seems to be no consistancy of care, and at weekends you are just left to suffer.

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Responses

Response from Engagement Section Assistant, NHS Hull 14 years ago
NHS Hull

Submitted on 03/06/2009 at 16:47
Published on Care Opinion on 04/06/2009 at 01:00

Dear Worried Mother In Law Please accept our apologies for the delay in responding to your concerns regarding your daughter-in-law’s inpatient stay at Hull Royal Infirmary. We have forwarded your concerns to our colleagues at Hull and East Yorkshire Hospitals who are very keen to learn from the experiences of the patients and their families. Should you wish to discuss your concerns in more detail, please do not hesitate to contact their Patient Advice & Liaison Service on 01482 623065 or by email. They would be happy to assist in any way they can. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on our services.
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