"AMU Feb 2014"
About: Royal Bournemouth General Hospital Royal Bournemouth General Hospital Bournemouth BH7 7DW
My husband was in the AMU ward and the some of staff were rude and disorganised. The ward was dirty and there was litter, including used tissues on the floor. Staff show little or no care for patients. Staff not fully trained and cannot spell. They complete the forms without asking the questions... eg is there anything you want... they write "no ". What is the point of checking when they do not even ask the patient the questions, there is no point in having these forms if the staff just fill them in to make themselves look good. Drugs are signed saying they have given them at certain times and they have not given them. I note there has been another complaint ref this ward and therefore the hospital need to acknowledge there is something very wrong if we bother to make an effort to feedback to you, the Hospital Trust must and should look into this. Drink... well if you are lucky! and 3.5 hours with no offer of water, even though it was requested 3 times... ( that was in the first part of this ward,)...and why... well there was no table to put a drink on! had to go and purchase him a drink. Please note, there was one excellent Doctor there, run off her feet correcting and putting everything in place... give that poor doctor some praise and help please with the support she should have in such a busy area of the hospital.