"Wonderful service after panic call for husband with complicated serious health issues"

About: Poole General Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a carer),

Having had a wonderful experience a while ago, I needed to call 999 once more, a few days later after my husband had returned home. He has complicated health issues which were again causing problems.

However, I cannot believe how wonderfully supportive they were to myself (wife) after I 'flipped' while they were here, with long term care stress. They analysed my panic, fear, problems and made a decision for my benefit, taking my husband back into hospital.

I cannot tell you how relieved I felt at their concern for me, and my thankfulness at dealing with my issues. It took me all day to stop being upset, and I want to add that all the Poole Hospital staff were great too in how they supported my needs for a change.

Again, we so underestimate the professionalism and caring approach of our NHS medical staff.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear wyot

Thank you for taking the time to share your experience. I hope that both you and your husband are well.

it is always rewarding to hear that our staff are continuing to provide excellent care to our patients, and their families, when we are needed most.

I would like to pass your thanks onto the members of staff who came to your aid. In order to do this could you please contact me, at your convenience, at laura.martin@swast.nhs.uk, to let me know the date and address that the ambulance attended?

Thank you again for providing feedback on our service.

Kind regards


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