"Feel fobbed off and still in pain"

About: Stepping Hill Hospital / Accident and emergency Stepping Hill Hospital / Trauma and orthopaedics

(as the patient),

After twelve years of problems with my knee and five operations, had a fall at work, ended up at a&e knee very swollen and bruised told would have to see consultant. This would be the same consultant that operated on me fifteen months earlier. After that operation I was told I have an issue with this knee and next time it will need replacing.

Saw consultant today only to be told it's bruised and that I need physio. I have had these syptoms for years not just after this accident. He didnt even have the correct notes with him today. Feel fobbed off and still in pain

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Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

I am very sorry that you feel you have been "fobbed off" and want to assist you in resolving this issue. If you contact the Patient and Customer Services team on 419 5678 and staff there will be willing to help.

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