"The whole process was very well executed"

About: Russells Hall Hospital Telford referral and quality service (TRAQS)

(as the patient),

Arrived early. Booking in was easy and professional.

Although nervous, each procedure was explained carefully and I was put at ease.

The whole process was very well executed. The staff were pleasant and cheerful.

All credit to Russell Hall.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated. Although your referral was processed by the TRAQS team we note that your comments relate to Russell Hall Hospital, Dudley and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the hospital.

PALS 01384 456111

Thank you again for taking the time to respond.

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Response from Jackie Dietrich, Communications Manager, Communications and Patient Experience, The Dudley Group NHS Foundation Trust

Thank you for taking the time to post your positive feedback. It is wonderful to hear that you were impressed with our staff and that you were looked after so efficiently. We have passed your comments on to the team involved in your care.

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Updates, changes and questions related to this story