"Both the ambulance service and the hospital were wonderful"

About: Guy's Hospital / Trauma and orthopaedics Harmoni / NHS 111 London Ambulance Service NHS Trust

(as the patient),

My knee had swollen very badly and was acutely painful. My husband managed to lift me on to the toilet but I could not get up from there. My husband rang the doctor and was advised to call the 111 service.

Two young girls came in an ambulance and managed to get me off the toilet and onto a chair and then carried me downstairs and into the ambulance. I was taken to Guy’s Hospital and admitted for further examination and treatment.

Both the ambulance service and the hospital were wonderful, I was very well looked after, made as comfortable as they could with my knee.

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Response from Harmoni

Thank you for your feedback. We are pleased to hear that the NHS 111 service was able to direct you to the right help for you. We hope that you are now feeling better,

Kind regards,

NHS 111 London Service Manager

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