"It was an extremely efficient process"

About: Telford referral and quality service (TRAQS)

(as a service user),

I was able to make a doctor’s appointment for a few days after I had decided to seek help. Within a week of the doctor’s referral, I was contacted by TRAQS.

The following day, ‘The Maddocks’ clinic rang and I was able to arrange an appointment within days – barely a week after my doctor’s appointment.

It was an extremely efficient process.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for posting such a positive comment regarding your recent physio referral.

TRAQS aims to ensure that your referral is dealt with promptly, to ensure that treatment can take place without any unnecessary delay. We are pleased that the service provided by TRAQS and Maddocks met with your approval.

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