"Wait times for surgery are unrealistic and not..."

About: Manor Hospital

I attended an assessment with a dental consultant in August 2013, and I was told I would receive surgery within 18 weeks' time. As I write this review I am still waiting for the promised surgery. First, the phone number on correspondence is incorrect, and I have to make repeat phone calls in an attempt to discover what is happening with my surgery; I find the lack of correspondence appalling, especially since the correct phone number is rarely manned, and mostly goes straight to answer phone. Through my efforts in ringing the correct department, I was finally offered a pre-op assessment, which I attended on 29/01/14. My surgery was booked for 11/02/14, but was cancelled the night before this due to A & E pressures. I was promised the next available appointment, but as yet have heard nothing further from the hospital, and when I ring up the lady dealing with my consultants cases is unavailable. I am now around 27 weeks into an 18 week waiting time, with no end in sight. Once I eventually receive a second appointment I will have to attend a new pre-op assessment, which will cost me time and more extortionate parking charges. The nurses and staff at the pre-op assessment were very lovely, friendly and helpful but the hospital targets appear to be unrealistic, and the lack of correspondence is appalling to say the least.

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Responses

Response from Manor Hospital

We offer our sincere apologies for the delay you have experienced in receiving dental treatment. This delay has been influenced by a number of factors including increased demand on our dental service, a reduction in theatre capacity due to winter pressures and higher than usual A&E attenders. As a result some patients have experienced delays in receiving treatment. We are sorry for the inconvenience this has caused you. To help resolve the capacity issue additional theatre sessions have been introduced for dental patients from 24.02.14 We are also very sorry to hear that you have experienced difficulty making contact with us on the numbers provided on the letters we sent to you. It is unacceptable that you were given incorrect phone numbers. If you would like to make contact with us via our Patient Relations Department, who can be contacted on 01922 656463 we can look into this matter in more detail, take action to correct the information on the letters and ensure you are given a date for your treatment as quickly as possible.

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