"A bit better, but still a lot of room for..."

About a month ago I submitted a truthful review of this hospital, regarding deferrals, and cancellations. After discussions with the customer care team, I had my appointment reinstated, as problems are worse. I returned to Leighton on Monday. I have given a 3* rating, based on the following. The appointment was 2.50, it was approaching 3.35 when I was called into the room. During this time, I witnessed a female member of staff, being rather rude (something about not ordering enough forms). As there were 14 seats in the clinic, all occupied, doing this with a full audience is unacceptable. Also parking. For the third time in a row, I have been unable to obtain a parking space. I would like to see a extension to the hospital grounds (there are fields nearby), with the aim to provide more spaces, as there really are not enough. I was fortunate enough to park in a nearby space on the outskirts of the hospital and walk back up, but what happens if it a car that is carrying a young family/woman in labour/elderly that cannot park? Third is the information that I was given by the consultant in clinic. I was informed by him on Monday that I need to call the treatment centre on Thursday (today), to book an appointment for a camera procedure. On the 6th attempt this morning, I managed to speak to the treatment centre. The receptionist informed me that they don't book those procedures over the phone, and they would put it in a letter, totally contradicting what the consultant said! Obviously some issues between the clinics, and the centre. Cannot fault the consultant though.