"A bit better, but still a lot of room for..."

About: Leighton Hospital

About a month ago I submitted a truthful review of this hospital, regarding deferrals, and cancellations. After discussions with the customer care team, I had my appointment reinstated, as problems are worse. I returned to Leighton on Monday. I have given a 3* rating, based on the following. The appointment was 2.50, it was approaching 3.35 when I was called into the room. During this time, I witnessed a female member of staff, being rather rude (something about not ordering enough forms). As there were 14 seats in the clinic, all occupied, doing this with a full audience is unacceptable. Also parking. For the third time in a row, I have been unable to obtain a parking space. I would like to see a extension to the hospital grounds (there are fields nearby), with the aim to provide more spaces, as there really are not enough. I was fortunate enough to park in a nearby space on the outskirts of the hospital and walk back up, but what happens if it a car that is carrying a young family/woman in labour/elderly that cannot park? Third is the information that I was given by the consultant in clinic. I was informed by him on Monday that I need to call the treatment centre on Thursday (today), to book an appointment for a camera procedure. On the 6th attempt this morning, I managed to speak to the treatment centre. The receptionist informed me that they don't book those procedures over the phone, and they would put it in a letter, totally contradicting what the consultant said! Obviously some issues between the clinics, and the centre. Cannot fault the consultant though.

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Responses

Response from Leighton Hospital

Thank you for letting us know about your concerns which we take very seriously. I am very sorry that this has been your experience. It is difficult to investigate what went wrong without the detail of the clinic and I would very much like to help improve your experiences in the event of possible future out patient attendances. Could you please contact the customer care team on 01270 278098 so that we can discuss your experiences further? Many thanks Sue Hamman, Professional Lead.

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