About: Wythenshawe Hospital

I went in for a gyny op recently and having stated at least 5 times, and it being written down and noted by at least 5 different staff, that I had a problem with my lower back I came out of the operation barely able to walk. The care I received up to being taken back to the ward was ok'ish, I did feel like a sheep being herded from one room to another. Having been asked to turn up at 7.15am and the op not starting until 9am, I felt as though it was my fault that they were rushing me around getting me sorted as the Surgeon wanted to get my op done first. As soon as I was back on the ward and very obviously in pain with huge difficulty walking, no one seemed to be that bothered. Another patient asked if I needed help. The registrar was unhappy that I was being discharged as she hadn't ok'd it. I wanted to get home. I heard my husband ask for me in the corridor, the nurses weren't even sure who/where I was, probably because he pronounced my name correctly instead of the incorrect pronunciation I received all day from all but one person, I gave up correcting staff as no one was really listening. It seems that staff were so concerned with filling in a ridiculous amount of forms that they failed to see the person in front of them. I really could have done with someone realising I was struggling to walk out of that ward when I had been able to walk in perfectly. I felt I was on a conveyor belt from the moment I walked in to the moment I fell off at the end. Job done. Her back ain't our problem, womb sorted! Off you go. I feel perturbed that no one took the time to ask if I was really ok. I'm a little fed up that paperwork, meeting targets etc has come before real care. If I had seen a patient in such obvious pain I would have endeavoured to have given them some care and advice. I wouldn't have allowed them to leave without ensuring they were really ok. Please take the time see the person, sit for a minute and ask if a patient is really ok, you will probably get an honest answer than asking as you are walking past obviously too busy with some other matter!

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Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website. We apologise for the delay in responding to your comments and are sorry to hear of your concerns regarding your experience of Gynaecology Services at Wythenshawe Hospital. We would like to apologise for your experience, however in order to investigate your concerns would encourage you to contact the Patient Experience Team at the hospital on 0161 291 5600 or via email address pls@uhsm.nhs.uk. Kind regards The Patient Experience Team

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