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Care Opinion

Sending patients home

Story from nhs.uk

"Sending patients home"

About: Pilgrim Hospital

I am discusted with the service on which you run..... my father was admitted on Monday night from a&e after spending 3hrs in there he finally got moved to CDU and then a ward on Tuesday night they rang to say yesterday that he was going home at 5pm ... 7.15 pm 7b rang to say he was still there 4+ hrs later after being told he was coming home he finally got home after 9pm would you really send a gentleman of 83 home in the dark and cold . There should be rules in place that no elderly person goes home after 6pm feeling very frustrated and angry that this can be done the directors would send there elderly parents home in the middle of the evening so why send others out .... You need to start looking at what time you send patients home especially when they live on there own !

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Responses

Response from United Lincolnshire Hospitals NHS Trust 10 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 05/03/2014 at 10:08
Published on Care Opinion at 11:59

We are very sorry that your father had such a poor experience especially when returning home. You are right that no elderly patient should be discharged home late at night, and we should have done more to prevent this. Whilst accepting that delays in transport do occur for a variety of reasons, some of which are beyond our control, our planning should have been better and we should have avoided this. We do take on board the wishes of patients and I do not know if your father expressed a wish to return home regardless of the time. Thank you for raising this with us and I have shared your concerns with the ward and we will work harder to make sure this is not repeated in the future.

Kevin J Krupa

Matron

Medicine and A&E, Pilgrim Hospital

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