"swinley ward-fantastic team!"

About: Royal Albert Edward Infirmary

I was a patient on swinley ward in early January when I had a hysterectomy. The ward was clean and tidy and the staff excellent. I was treated with respect and kindness at all times. The nurses, student nurses, doctors and support staff all work very hard and do long hours. They were caring and professional, uniforms smart and clean ( not always the case these days!). The ward was well run and the team worked well together. Even the food was decent enough, with the housekeeping staff cheerful and helpful. This hospital ( and the NHS in general ) often gets a bad press, but I am happy to say I have no complaints whatsoever. Give yourselves a pat on the back Swinley ward, you are a great team. You made a stressful time more bearable and I felt safe in your care. Take note NHS managers!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting. It is always a pleasure to read such positive feedback about our hospital and our staff, including the facilities and surroundings; I have no doubt that staff will be greatly encouraged by your feedback.

I will ensure that your comments are shared with the Division of Surgery, and the Division of Estate and Facilities, who will cascade this information to all staff.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story