"My questions remain unanswered"

I do begin to wonder whether the NHS system now only exists to self perpetuate work and not a cure. Whether it is at the GP clinic or at a hospital such as this, people such as myself arrive for a follow up consultation, and after a long wait are eventually seen by somebody, but not necessarily the same consultant as we have seen before, and then we have to explain all over again the reasons why we are there when the actual circumstances of our condition should rightly have been documented from the beginning. Follow up appointments fail to arrive. When a complaint is made, specific concerns are never answered fully and neither is responsibility taken.. but excuses are always forthcoming As patients we know at the hospital you are terribly overworked and busy, but there comes a point where no-one at this hospital is ever personally responsible for anything. Blame is shifted from pillar to post and this is really very unacceptable. Once again I have telephoned to try to find out why I am still waiting for my follow up appointment. The last time when an appointment failed to arrived I called and found it was because I had been 'missed out of the loop',and now this time it is not because I was forgotten, but that the hospital is running behind time. Err..but .isn't that the same thing but using another excuse? My treatment has still been delayed for one reason or the other and had I not chased this up again today still I would have been waiting. And when I ask, who is the consultant I will be seeing it is another junior team member of unknown name. What has happened to our hospitals whereby healthcare is so hit and miss? And how can there be the rapport of confidence between the patient and the consultant when every time a patient receives an appointment the consultant changes? I really am tired of this.