"Poor initial experience & impression of Darlington..."

About: Darlington Memorial Hospital

Staff member decided her coffee was more important than the three patients waiting to let her know we were here for appointments and when we were dealt with made to feel like an inconvenience as was summoned to the desk with a hand gesture similar what could be described as a common rude request for a waiter - Appointment card was handed over without a word of acknowledgement, or even eye contact.

Story from NHS Choices

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Responses

Response from Darlington Memorial Hospital

Thank you for sharing your poor experience with us. I will pass your comments to the outpatient manager. I would be grateful if you would contact us and provide us with more detail in order that we can put actions in place to prevent a re occurrence in the future. It is important that we learn from your feedback. Please accept my sincere apologies for such unacceptable behaviour. Patient Experience: 0800 783 5774 patient.experience@cddft.nhs.uk

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