"Jackie Brown's promise: to treat the last person with the same interest and enthusiasm as I did the first"

About: Rotherham: Every interaction counts

(as other),

This promise to change my work with patients and colleagues was made as part of Rotherham's Every Interaction Counts initiative, with Patient Opinion. I promise to keep patients energised; however many patients I have spoken to and been asked the same question of at any time. I will treat the last person with the same interest and enthusiasm as I did the first.
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Responses

Response from Paul Hodgkin, Chief Executive, Patient Opinion

picture of Paul Hodgkin
Hi Jackie, Consistency is really important, isn't it? And like you say being able to treat the last person in a way that is just as full of care as the first, is an important part of this. So how's it going? Was the last person you saw on Friday afternoon before going off for the week end as delighted with what you did for them as the first person on Monday? Any hints for others about how to maintain the consistency? (Just email with your reply if you are too busy to post it up yourself and we'll put it up for you)
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