"Very difficult to obtain urgent request"

Very difficult to obtain urgent request by doctor to out-patient physio department. After several phone calls and referrals back to doctor as to whether an urgent/other referral was required; I saw physio at 24 hours’ notice (after 3 weeks waiting v numerous phone calls).

Next (at 24 hours’ notice) appointment made. This turned out to be incorrect. I was told 11: 00am but ten minutes before fore paper work. Physio said I was an hour late – I had missed appointment.

As I couldn’t have made 10: 00am (needing travel assistance, this was their mistake, not mine). However fitted me in an hour ¾ later and from then on everything was fine – physio was excellent.

Appointment clerk was very polite and helpful.