This promise to change my work with patients and colleagues was made as part of Rotherham's Every Interaction Counts initiative, with Patient Opinion. I have two promises: 1. To be more of a visible presence in the ward areas, and provide ongoing feedback to staff. To praise and encourage good behaviour/attitude, but also when there are development opportunities, to ask how they could do things differently to create a more positive experience. 2. To address/challenge unnecessaries, i.e. inappropriate behaviour/poor standards or unacceptable aspects.
"junelove's promise: ask how things could be done differently, to create a more positive experience"
About: Rotherham: Every interaction counts Rotherham: Every interaction counts
Posted by junelove (as ),
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