"junelove's promise: ask how things could be done differently, to create a more positive experience"
About: Rotherham: Every interaction counts Rotherham: Every interaction counts
Posted by junelove (as ),
This promise to change my work with patients and colleagues was made as part of Rotherham's Every Interaction Counts initiative, with Patient Opinion. I have two promises: 1. To be more of a visible presence in the ward areas, and provide ongoing feedback to staff. To praise and encourage good behaviour/attitude, but also when there are development opportunities, to ask how they could do things differently to create a more positive experience. 2. To address/challenge unnecessaries, i.e. inappropriate behaviour/poor standards or unacceptable aspects.