"claire12's promise: rules aren't written in stone"

About: Rotherham: Every interaction counts

(as other),

This promise to change my work with patients and colleagues was made as part of Rotherham's Every Interaction Counts initiative, with Patient Opinion. I promise to develop a more tolerant understanding to patients' problems, e.g. transport, visitors etc. Rules aren't written in stone, and can be bent to facilitate a smoother experience for patients and relatives. I will also encourage my staff to develop the same, or a similar, ethos.
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Response from Paul Hodgkin, Chief Executive, Patient Opinion

picture of Paul Hodgkin
Hi Claire You're right - rules aren't written in stone and they do sometimes need bending but it can take courage to do that. So how did it go? Have you got any examples when you did manage to bend things so that patients benefited? All the best Paul (Just email us your reply and we'll post it up for you.)
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