"orthopedics day care ward"

About: Hexham General Hospital

was a patient on the ward yesterday ,very high standard of proffesional nursing care,my named nurse could see i was anxious and nervous regarding my procedure,even though working on a very busy ward ,she went out of her way to sit with me ,giving me reasurance her kind manner went a long way to eleviate my concerns,the same standard of care and respect was shown in the theatre, you are all truly remarkable a credit to the hospital and a credit to your vacation,the same exceptional standard of respect and care for the patient was again shown by my consultant,treating his patients as individuals and showing great care and kindness, The hospital itself was spottless,a credit to you all. Many, many many thanks, 5 Star Treatment.

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Response from Hexham General Hospital

Dear Sherrilyn, Many thanks for taking the time to tell us your story. I can imagine how anxious you felt prior to your procedure - a very natural reaction. I am so pleased that the nurse caring for you demonstrated all the kindness and compassion that was necessary to put your mind at rest. Our staff recognise how important this is and so I'm glad that you also recognised these values and behaviours in the Consultant you saw. I will share your kind feedback with the orthopaedic team - it will mean a great deal to them. Finally thank you for noticing the hard work of our domestic staff and all they do every day to keep the hospital so clean. With all best wishes as you recover at home, Annie

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