"discharged too soon"

About: Cheltenham General Hospital

There is no communication between staff even if you constantly repeat yourself to different staff members the message is never noted or relayed . Nobody has any common sense. You are just a number in a bed where they want to hurry up and get you discharged It feels as though it's all targets and what looks good on paper for the statistics We are in a postcode lottery and unfortunately our postcode for medical help is poor. The only ward which has consistency, common sense and communication along with their medical knowledge is the St Lukas cardiac ward. Here you are treated like a patient. Staff also communicate with family members. Which brings peace of mind.

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Responses

Response from Cheltenham General Hospital

Hello there, Thank you very much for taking the time to share this feedback with us. We're sorry to hear that you had such a negative experience of our staff and services and would like to get a few more details so that we can look into this further. Would you be happy to get in touch with our PALS team so they can take some more information? You can call them on 0800 019 3282 or email pals.gloucestershirehospitals@glos.nhs.uk Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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