"Outpatient Treatment"

I am a regular outpatient at the Caludon Centre. I feel the psychiatrist really listens to me, and explains and recommends treatments appropriately. I have been able to get urgent appointments when necessary. I always feel I am treated with respect and like an individual. The main problem I face here is that my psychiatrist's secretary is really bad - appointment letters come through at the last minute, my address was not updated despite me telling them, etc. Other than this all staff have been great; friendly, polite and professional.

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Response from Wayside House - Trust HQ

Thanks for your feedback. It is good to know about the aspects of your care that have worked well for you. We try to use your comments to improve our service. If there is anything more you need to tell us, or there are any other aspects of your care that you think we could help with, please contact our Patient Liaison (PALS) team. Email them at pals@covwarkpt.nhs.uk, or call 0800 212 445 (Freephone) or 024 7653 6804.

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