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Hello Is Anybody there

Story from nhs.uk

"Hello Is Anybody there"

About: West Cumberland Hospital

Been trying since Thursday 20th Feb to try and contact my consultant's secretary at Whitehaven to get results of CT Scan, One minute phone engaged next just rings and rings and rings and rings, the secratery at Carlisle sent her email on 20th to contact me but still no contact. Phoned today 25th to speak to someone to make complaint but again all that happens is you are put through and again phone just rings and rings and rings and rings. Hello is anybody there.

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Responses

Response from West Cumberland Hospital 10 years ago
West Cumberland Hospital

Submitted on 31/03/2014 at 18:04
Published on nhs.uk on 01/04/2014 at 04:00

Dear John I am sorry that you had difficulties at this time contacting the service in question. Your experience falls short of our usual standard and measures have subsequently been put in place to rectify the situation. I understand that you were able to access your results shortly after this, and wish to apologise for the frustration caused at the time. With regards and best wishes

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