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lack of communication

Story from nhs.uk

"lack of communication"

About: North Tyneside General Hospital

My husband was admitted on FEB 11th to the stroke unit,where the care he received was second to none,we were very impressed with the quality and speed of his treatment,sadly,today,24th Feb he was re-admitted at 12 o clock midday.He waited over three and half hours for a bed space in considerable pain,no offer of food,he is an insulin dependant diabetic,or beverages. Once he was finally allocated a bed space on ward 24,he was informed he needed intravenous anti biotics and would be seen by a Doctor who could authorise this treatment. He was not for a few hours,understandable knowing how busy the ward was,however once he was visited by a doctor,he was amazed to still not receive the treatment he was actually admitted for.I arrived at approx 7pm,some 7 hours after he was told he was to be admitted,to find he still had no drip for anti biotics and some other medical issues he had mentioned to the junior doctor were not being treated.He was in a lot of pain and discomfort.He decided he would rather be at home and we went in search of the senior nurse.Eventually we were able to discuss my husband with him.He informed us the Doctor had not told him my husband was to have a drip put in or other medication. He immediately arranged for this to proceed,but i am left with doubts about the care he will receive on the ward if basic treatment can not be carried out when needed.I note the ward is extremely busy,however there is only one qualified member of staff to cover everyone.Surely this problem needs to be addressed?

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Responses

Response from North Tyneside General Hospital 10 years ago
North Tyneside General Hospital

Submitted on 26/02/2014 at 13:53
Published on nhs.uk on 27/02/2014 at 03:00

Dear Jac S, Many thanks for sharing your concerns following your husband's recent admission to North Tyneside. I am so sorry that the care he received has not been as expected and has contrasted so sharply with your excellent experience on the stroke unit. I would like to receive some more information from you to enable us to share with the team on ward 24 and also learn what we need to do to improve. I would also like to address your concerns about staffing - we certainly wouldn't expect one qualified member of staff to be left in charge of a whole ward and have policies in place to allow teams to get access to more staff at short notice should they need it. I need to understand more about the circumstances on the ward on the 24th February and why there weren't more nurses available for you. I am very sorry if this caused either you or your husband to lose confidence in the quality of care provided on the ward. My email is annie.laverty@nhct.nhs.uk and I would be very grateful if you'd get in touch directly. The feedback we receive about care on ward 24 is usually extremely positive so I'm sure you will appreciate how important it is for us to find out what went wrong in this instance. Many thanks, Annie Laverty - Director of Patient Experience

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