"fiona1's promise: to give praise/support, as needed"

This promise to change my work with patients and colleagues was made as part of Rotherham's Every Interaction Counts initiative, with Patient Opinion. I have three promises: 1. I need to challenge inappropriate behaviour in staff, at the time that I see it, in an appropriate manner, to be constructive and supportive. 2. I will ensure that I obtain the full facts for situations, and give praise/support, as needed. 3. When my support is needed, recognise that people have taken time to ask for this, and I need to ensure I give this time and respect that their concerns need.