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Pease address the parking

Story from nhs.uk

"Pease address the parking"

About: North Tyneside General Hospital

I attended North Tyneside hospital with my two young children on 17th Feb 1545. My daughter had an appointment with a doctor on ward 10. The appointment ran a little late & we then waited approx half an hour for my daughters pescription to be dispensed. Due to the length of time we waited the children became very fractious, needless to say we went back to the car, tried to cal them down & left. I was horrified to come hometoday to a £70 fine as I was 12 minutes outside of my hours parking. I have been to the hospital before & never had an issue with the old system. The new system feels like it's there to catch people out. My focus was on my children & I have obviously made a genuine mistake for which I will learn for the next appointment. I will end up paying more than is required to ensure the doesn't happen again. I would be grateful for your comments on the matter

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Responses

Response from North Tyneside General Hospital 10 years ago
North Tyneside General Hospital

Submitted on 25/02/2014 at 19:27
Published on nhs.uk on 26/02/2014 at 03:00

Dear Sir / Madam, Thank you for bringing this to our attention. I am sorry that you experienced some delay waiting for your daughters prescription and that this caused you to be just outside the hour you had allocated for parking. I can fully appreciate why you would feel so frustrated in these circumstances and in is absolutely not our intention to penalise patients who pay for their parking and miss their allocated time by such a small margin. I would very much like to help you with this. Please get in touch with me directly - my email is annie.laverty@nhct.nhs.uk . I am sure I will be able to resolve matters for you. Best wishes and apologies once again, Annie

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Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 10 years ago
We have made a change
Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT

Submitted on 04/04/2014 at 21:43
Published on Care Opinion on 07/04/2014 at 09:04

picture of Annie Laverty

Dear Sir/Madam,

Just to update you that the outcome of this. The Trust has made an important change and reached an agreement which will result in the termination of the management contract with Parking Eye on all Northumbria premises.

I hope this provides you with some assurance of our determination to listen and respond to the needs of our patients and the local people we serve.

Thank you for bringing your concerns to our attention.

With all best wishes,

Annie

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