"A and E"

About: Royal Preston Hospital

I took my father in to A and E with chest pains, after being told he was going to be transferred to a ward and stay in over night for a blood test . by 8.15 pm he was still waiting for a bed. 3 hours 45 mins had gone by when I asked how much longer before he would be to get on a ward no one knew not even the staff nurse, who said they were very busy and didn't know when. Various patients who were brought in were left outside the cubicle where my father was. General cleanliness of the department was not very good.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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