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Care Opinion

Outpatients appointment

Posted By ellenrose

"Outpatients appointment"

About: Tameside General Hospital

(as the patient),

I arrived in time for my appointment and was directed to the waiting area by a smiling, helpful receptionist. I waited for half an hour in a clean and pleasant environment before being seen initially by a nurse and secondly by a doctor, who efficiently diagnosed and suggested treatment for a minor concern. All staff seen were pleasant and efficient. I was very satisfied with my visit, thank you.

I would like to mention that, whilst the information screens are obviously necessary and helpful for waiting patients, the volume of the accompanying TV programme echoes around the high vaults of the waiting areas and makes hearing the nurses calling out names very difficult to hear. I do not have hearing problems but did find this difficult. I am sure neither nurses nor patients would want extra loud shouting of names so volume control on TV? ?

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust 10 years ago
Lindsay Stewart
Deputy Director of Nursing,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 04/03/2014 at 16:00
Published on Care Opinion at 20:38

Thank you for your positive comments and we are glad that the outpatients department treated you with such good manners. We do like ensure that all our staff treat all of our patients in the same way.

Thank you for bringing the volume of the televisions to our attention. I will ask the matron for outpatients to discuss this at the team meeting.

Kind regards

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk”

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by ellenrose (the patient)

I am pleased to see that the patient responses are being read and acted upon, when it is felt appropriate, to ensure better patient care and comfort at a time when they are, in many cases, feeling vulnerable. I would like to wish the hospital staff well as they seek to improve the service they give after what has been a very negative time for them.

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