"Nidderdale Ward horrific. Swaledale fantastic."

About: Harrogate District Hospital

After spending time on both wards during my stay, I was disgusted with the lack of care and respect from the nurses on Nidderdale ward. I was in a room with five elderly patients and our nurse shouted at them and spoke to them awfully. It made me cringe. The same nurse made several mistakes with my care and even starved me for several hours of food and drink for no reason. When I got told I was moving wards I was told it was because I was the 'youngest, healthiest and there wasn't anything wrong with me'. I was pleased when the nurses on Swaledale were nothing like this. They couldn't have done more for me. I have since been diagnosed with a chronic illness and will have pleasure informing the nurse on Nidderdale of this.

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Responses

Response from Harrogate District Hospital

Thank you for your feedback, which we greatly value. I am very sorry for the experiences you describe on Nidderdale ward. We expect all staff to treat everyone, patients, visitors and colleagues, with dignity and respect at all times and we strive to deliver high quality care for all. When this does not happen, we are keen to find out what went wrong so that we can take action to help prevent similar things happening again. If you would like us to look into your experiences, please contact our Patient Experience Team with your details. Their telephone number is 01423 555499 or you can email thepatientexperienceteam@hdft.nhs.uk I am pleased to learn that your experience on Swaledale was a good one and appreciate you letting us know. Thank you again for taking the time to contact us. Chris Watt Head of Communications Harrogate and District NHS Foundation Trust

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