"Doctor was a charming, kind man who put my mind at rest"

About: Telford referral and quality service (TRAQS)

(as the patient),

I saw “Mr Scott” about a hearing loss – he was so kind and thorough, he sent me for an MRI scan of my head and neck as I had a problem a year or so earlier with my throat.

I had breast cancer five years ago so you are more aware of these problems.

I had an appointment to see him for results – all was fine. He was a charming, kind man who put my mind at rest.

With thanks.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated. It is unclear whether TRAQS arranged your appointment with Mr Scott and as such we are unable to comment on his behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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