"Disorganisation"

I waited 3 hours for an outpatients appointment. Two X-rays were taken, neither of which were as good as my own dentist took. The doctor was inexperienced and went off to gain a second opinion on two occasions. My operation was cancelled at the last minute over 1 month ago, and there has been no contact or further information from the hospital. If I treated my clients this badly, I would have been out of business years ago.