"Uncaring, service at Countess of Chester Hospital"
About: Countess Of Chester Hospital Countess Of Chester Hospital Chester CH2 1UL
Posted by Paul Marsden
I spent 8 hours in A&E waiting to be seen for chronic pain in my face. I had my own strong painkillers but they weren't working. After an initial triage by the Streaming Nurse I was seen by another senior nurse who agreed my symptoms were alarming. I then sat and waited 4.5 hours to be seen by an apparent junior doctor who was clueless. I was told that I had an "abscess - probably" and she tried to persuade me to go home and wait at least 4 days for another appointment. I pointed out I had already been to the dentist and I could not stand the excruciating pain for a minute longer. She had little idea and spent 20 minutes calling a consultant. I had to argue with her to get a simple xray. In the end after she claimed it was just "sensitive teeth" I was told I couldn't have any painkillers from the hospital and should "self medicate". I left disgusted at the dreadful attitude of some of the staff. The Streaming Nurse saw me regularly over the 8 hours as she kept walking past and showed not the slightest interest in me. Staff are untrained in basic patient service and some fail to show any sympathy or concern. The Countess is devoid of compassion in A&E. I have been told by my dentist that I have trigeminal neuralgia - one of the worst types of nerve pain.