"Nothing"

About: North Manchester General Hospital

(as the patient),

What I liked

Nothing

What could be improved

The staff attitude towards patients. They are not trained in dealing with patients suffering trauma especially suffering a miscarrige. A distressed young girl bleeding and asking for a scan should have been treated with respect and not just fobed off as though she was worrying about nothing and prolonging the distress by being extremely unhelpful and unsympathetic. Being told you can not 'just walk in and ask for a scan you need to go home and book an appointment' is not appropriate. A young mother losing blood does not need to hear she might not get a scan for the next two days and will have to wait and find out if she is losing her baby. St Mays provided a scan (even though there was a long wait)

Anything else?

St Marys hospital is a much better hospital with staff who know exactly how to deal with patients and their situations. North Manchester General should not be allowed to treat your pregnancies if they are not trained in dealing with miscarriages. They only added to the distress I hate to think what state my sister would have been in had she not had family with her. Being sent home when losing blood is not good.

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Responses

Response from North Manchester General Hospital

We can assure you that we take this very seriously, particularly the language which is claimed to have been used.

Our staff are well-trained to deal with bleeding in pregnancy, which we realise is very worrying. There are clear clinical protocols for scanning both during the week and at weekends.

If your sister wishes to contact our Patient Advice service then we can discuss the issue further with her. She can reach them at 0161 720 2707 or enquiries@pat.nhs.uk