"Disgusted!!"

About: Darlington Memorial Hospital

My Mum was rushed to Hospital this morning & she was in severe pain. When she was finally seen she was told my the staff it is probably gallstones, they did test etc.. no sign of the stones & could not give my mum an explanation of why she was in Pain! she was then told they would like to keep her in over night for observation, she waited & waited & waited only be told there is no beds available in the ward & they would need to send her home!!!! I don't live in Darlington so it is not like I can just pop over & see my Mum to make sure she is ok!! I do however expect a bit more from this Hospital & feel for any patient that goes through the ordeal of what my Mum went through. How about you buy more beds & don't tell your patients they have something without the proper tests results & if you don't have a bed in the Whole Hospital for somebody who you have told needs to stay then other arrangements should me made!!!

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your Mum's recent visit to Darlington Memorial Hospital. I am sorry to read of your concerns and would be very happy to discuss these with you if you wish. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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