"Staff on maternity let down by entrance"

About: The Royal Victoria Infirmary

We could not fault the staff at the Rv I but when sitting having a costa coffee on the seats made available in the foyer I noticed a group of young people taking samples out of bags writing a number on the bottles then replacing them in bags placing them on the table people use for snacks. After they went through each bag they put them all back into a larger bag used hand gel on their hands nothing on the table and strode over to the reception desk to announce chlamydia tests ready to be tested. People use the tables for snack and yes the bottles would have been sealed but if they needed hand gel what about the people who occupied the table after them do you no this goes on in a reception area.

Story from NHS Choices

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Responses

Response from The Royal Victoria Infirmary

Thank you for taking the time to post your comments on NHS Choices about your recent experience in the Royal Victoria Infirmary. We are pleased to note that your experience and rating of the maternity services is excellent. However we are concerned about your experience in the reception area. This is not practice that we would condone in any area of our hospitals and we are keen to know exactly where and when this happened. It is not clear in your posting whether the ‘young people’ were staff or members of the public. As such, it would be very useful if you could contact us to provide further information so that we can fully investigate the issues that you raise. To do this, we would be grateful if you could contact Matron Hall, Matron for Infection Control on 0191 233 6161 or the Patient Relations Department on 0191 223 1382. Thank you for bringing this experience to our attention.

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